Terms & Conditions
1. Introduction
Welcome to Somot. By accessing our website or completing a purchase, you agree to comply with these Terms & Conditions. Please read them carefully before using the store or placing an order.
2. Products
At Somot, we strive to provide accurate product descriptions, images, specifications, and prices.
Minor differences in color or appearance may occur between the product images and the actual product due to lighting conditions or screen settings. Such differences shall not be considered product defects.
For natural or handmade products, minor variations may occur from one piece to another, making each piece unique by nature.
3. Prices and Payment
All prices are displayed in the currency indicated during checkout and may include Value Added Tax (VAT), where applicable.
Somot reserves the right to update prices, products, or promotions at any time without prior notice. Such changes will not affect orders that have already been confirmed, except in cases of obvious pricing or information errors.
4. Orders
An order is considered completed once payment has been successfully processed and the order has been confirmed by Somot.
Somot reserves the right to refuse or cancel an order in exceptional circumstances, including obvious pricing or product description errors, product unavailability, or suspected fraudulent activity.
If an order is cancelled after payment has been made, the amount will be refunded according to the original payment method.
5. Shipping and Delivery
Orders will be shipped to the address provided by the customer during checkout.
Customers are responsible for ensuring that their shipping address and contact information are accurate before completing their order.
Delivery times may vary depending on the shipping company, destination, and circumstances beyond Somot’s control. Somot is not responsible for delays caused by shipping providers or unforeseen circumstances.
6. Returns and Exchanges
Returns and exchanges are subject to Somot’s Return & Exchange Policy, which is available on the relevant page of the store.
Returned or exchanged products must be in their original condition and unused, with the original packaging and accessories, subject to the conditions stated in our Return & Exchange Policy.
7. Customized Products
Customized or specially prepared products made according to the customer’s request are not eligible for return or exchange, except in cases of defects or errors attributable to Somot.
8. Intellectual Property
All content available on the Somot store, including text, images, designs, logos, graphics, and trademarks, is owned by Somot or used under applicable rights.
No content may be copied, reproduced, published, distributed, or reused without prior written permission.
9. Website Usage
Users must use the website lawfully and must not use it for any unlawful purpose, attempt to disrupt the website, compromise its security, or gain unauthorized access to its systems or data.
10. Privacy and Data Protection
At Somot, we respect our customers’ privacy and handle personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia.
Customer information may be used as necessary to process orders, provide services, and improve the user experience, in accordance with our Privacy Policy.
11. Changes to These Terms
Somot reserves the right to update or modify these Terms & Conditions from time to time to reflect changes to the store or applicable legal requirements.
Any amendments will become effective once published on the website.
12. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us through the customer service channels available on the Somot store.